Dear Valued Members,
We want to thank you for your patience during our temporary closure due to COVID-19. In the midst of these trying and uncertain times, we are sensitive to the concerns and questions you may have regarding your account and billing. We want to assure you that all billing has been halted as of April 1 and you will not be billed any further until we reopen. Any time charged in March during the closure will be credited to your account when we reopen. Those who saw an increase in regular dues in March, a $15 semi-annual maintenance fee was added to your account, which we issue in March and September.
General questions and requests for membership changes will be addressed and processed as soon as non-essential businesses are permitted to return to operations. Currently, with our facilities closed and staff no longer working, there is no one available to process requests. We are keeping track of these requests, and as soon as it is allowed, our team will process them in the order they were received.
We are like any other small service-oriented business that depends on consistent revenue to keep our business operating, and like you, we are striving to manage this situation the best way we can. We are very humbled and grateful for those of you requesting that we continue to bill you to help us survive this situation, however, we will not bill anyone while we are closed. All we ask is for your continued patronage and support of our local small business when we reopen.
Remember, your health and well-being matters to us and we encourage you to follow the social-distancing guidelines and safety protocols as outlined by federal, state, and local governments and the CDC. Your cooperation and commitment to these guidelines will help social businesses like your Athletic Club reopen sooner.
We will continue to update you on our website and through social media and we look forward to seeing all of you again very soon. In the meantime, please enjoy the FREE workout links provided on our social media.
Thank you for partnering with us to stay safe and healthy!
Athletic Clubs of Tennessee Leadership
